In this episode of Dealer Insights, Vinnie and Shaun discuss the challenges car dealers have faced in adapting to changes in customer service during and now after the COVID-19 pandemic. They touch on the impact of technology, inventory shortages, and customer preferences for in-person experiences. Vinnie shares his perspective from his former retail experience, emphasizing the need for human interaction and critical thinking in addressing customer concerns and building trust. They also discuss the potential of AI in the industry, the importance of actionable data, and the need for safeguards against malicious use. It's another episode packed with knowledge and Automotive BDC and Service BDC dealer insights.